Let me enter this little diatribe while it is still fresh in my mind since I think it has happened to me twice in the last two months. When one, the purchaser, goes to a retail or service establishment, the employee of the proprietor will try to up-sale something additional to what one has asked for - usually several times. Often the customer will have said no to something just prior so to seem less harsh and change it up a bit, will add a thanks to the no or say "that is ok". To clarify, while if one responds to a query by saying "ok" - that is a positive response, "that is ok" is a NEGATIVE response. If one works in the service industry, the person should a) understand the ways and customs of the culture or b) ask for clarification. Making one's customer feel guilty for a mistake the company made is not cool.
Posted by shs4 at January 4, 2006 02:01 PM | TrackBack